Field Service Engineer

Location:
Vietnam, Vietnam
Department:
Service

Position Summary

The Field Service Engineer is responsible for providing high quality customer support through on-site services in product commissioning, maintenance, repairing and training, as well as supporting the customer through service hotline and email. This is a permanent full-time role with frequent inter-state and occasional overseas travel.

Your Responsibilities

Key responsibilities:

•   Conducting field services in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs.

•   Be the point of contact for customers and provide remote support through telephone and email

•   Ensuring that the field services complies with the local work health and safety requirements

•   Planning and coordinating tasks as well as liaising with other divisions of the business to complete jobs in a timely manner

•   Keep a good record of the spare parts/unit inventory, usage and service expenses

•   Communicate with the management, sales team, local service partners and customers to support the business development.

•   Providing product trainings to the customers and local service partners

•   Travel to China to receive product training at least once a year.

Our Requirements

Skills and experiences required:

•   Strong understanding of electrical and safety standards and licensed to carry out electrical work

•   Good command of English, both speaking and writing

•   Excellent and professional telephone customer service skills

•   Superior time management and organisational skills

•   Be a team player and great attention to detail

•   Ability to multi-task with excellent follow up skills and attention to detail.

•   Responsible for the work and your customer

 

Skills and experiences preferred:

•   Experience in a technical support or field service role

•   Experience in commercial and/or industrial solar installations

About Sungrow Power

Sungrow Power Supply Co., Ltd. manufactures power supply equipment for solar PV and wind power projects. The company’s products range from grid-connected PV inverters, wind power converters, and distributed power supply. We also provide development, construction, and operation management for renewable energy projects.

 

Sungrow is committed to improving the environment and the renewable energy industry, and continues to develop more efficient and cost-effective solutions to bring more green electricity to the community.