Service Account Manager

Location:
Munich, Germany
Department:
Service

Your Responsibilities

  • Deliver support and contribute service solutions for Sungrow customers as point of contact for defined key customers as escalation level
  • Negotiate and work on customer contracts for Service level agreements
  • Ensure operational procedures, processes and practices are well defined, documented and consistently applied, registered and followed.
  • Participate in a high performance culture in the team with a focus on team work, service excellence and ownership for resolving customer issues
  • Contribute proactively to new service concepts, developments and improvements, turning service from cost center to profit center.
  • Encourage open communication between team members, allowing the team sharing own ideas on how to improve customer service and become more effective and getting better brand recognition from customers.
  • Ensure up-to-date documentation and processes for existing and coming service contracts and agreements.
  • Support EMEA Service Management by participating in improving overall activities and processes.
  • Support EMEA Service Management by running regular analysis reports and start corrective activities.
  • Support EMEA Sales by attending and participating exhibitions.
  • Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement.
  • Take responsibility for customer escalations and act as a point of escalation.

We Offer

  • An adequate salary above average.
  • An attractive bonus package.
  • 30 days’ vacation.
  • Flexible working time.
  • The opportunity for time to time home office.
  • The opportunity to visit (project related) our regional offices.
  • To work in an international team and environment.
  • Getting familiar in International processes and cooperations.
  • Lead Internal and customer projects.
  • The possibility to actively participate In process development and Improvements.