1.Provide after sales service support for key customers related
to residential PV and ESS systems through telephone and email to achieve
good customer satisfaction.
2.Provide initial commissioning plans and coordinate
commissioning activities for successful delivery.
3.Support line manager to oversee residential PV and ESS systems
support operations and handle escalation enquiries raised.
4.Conduct field services with team and service partners in
pre-commissioning, commissioning, maintenance work, fault diagnosis and
repairs.
5.Perform basic O&M by monitoring systems remotely and basic
warranty work.
6.Conduct products testing, fault diagnosis, and repairs at the
workshop.
7.Track complex technical problems and coordinate with internal
teams (technical and R&D team) to efficiently deliver high-quality
solutions to customers’ issues.
8.Continuously develop knowledge of all relevant products and
services.
9.Communicate with the management, sales team, and customers to
support the business development.