Sungrow opens full service office in Phoenix to support North American expansion

Time:2018-08-24 Page view:571

The service center is equipped to support its growing portfolio of projects across the continent, utilizing both central and string inverters. The center also serves as a hub for its North American network of service engineers—which includes over 15 third-party partners—for training and dedicated technical support.

“Sungrow’s dedication to world-class service is a crucial factor contributing to the Company’s globally dominate market position. We’ve built a full team of experts backed by a proven PV track record in Mexico, Canada and the US. Our ability to offer delivery and post-sales support for both Central and String inverters allows for the flexibility and security demanded by our continuously expanding clientele of EPCs and developers in the DG and utility space” said Steven Chan, CEO of Sungrow USA Corporation.

“The quality and efficiency of our experienced service team will raise industry standards, like Sungrow has in other global markets. It is important for our customers to know there is a dedicated service organization that will be here for the entire lifetime of every inverter they purchase,” said Chan.

“In addition to providing the market the industry’s most proven and reliable product line card, we are equally dedicated to establishing ourselves as the best service platform in the region,” he added.

Sungrow’s standard service offerings in North America include pre-commissioning, commissioning, annual preventative maintenance, on-site repair servicing and spare parts management. The Company also maintains a technical support call center, available 24 hours a day, seven days a week.

The Phoenix service center is also home to Sungrow’s Training Academy and product showroom, for current and prospective Sungrow partners to receive hands-on technical training from the Company’s engineering team.

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